Deskside Technician (REMOTE - Michigan Area Only)

Published date Posted on Indeed on Aug 25, 2022 (31 d ago)

Categories score:
android (1) android (1)
ios (1) ios (1)

Support IT equipment in large corporate environment
Desktop/laptop tech support
Windows 7/10, Android, and iOS operating systems
Support mobile devices, printers, scanners, wireless, VPN, etc.
IMAC/D Support - IT equipment Install/Move/Add/Change and Disposal
Maintain repairs, spare parts, and components
Research and troubleshoot problems
Maintain system configurations and documentation
Track and resolve customer incidents and requests through the client's ticketing tool
Troubleshoot and resolve hardware and software issues for Windows devices
Backup, restoration, and migration of user data
Smart Hands support with networking, server, and telecommunications technologies
Printer and peripheral device support
Inventory management of IT assets including asset auditing
Ability to research and follow appropriate knowledge base articles
Ability to work on-call and other after-hours support needs
Various other tasks associated with deskside services
May need to be available to provide support at other client locations as needed
Other duties as assigned

Two years IT deskside support experience in an international environment
Experience supporting Windows OS, Microsoft Office, smart phones, A/V conferencing systems, printers and PC hardware
Able to uphold a positive attitude at all times, even under stressful conditions
Experience supporting remote facilities and users
Ability to follow directions of next level support teams when providing Smart Hands support
Excellent verbal and written communication skills
Ability to communicate technical information to nontechnical people
High level of professionalism and strong personal interaction skills
Ability to perform in-depth research and troubleshooting for complex technical issues
Ability to prioritize and complete all work tasks with minimal supervision
Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
Ability and willingness to learn new technologies
Deskside / desktop / end-user computer experience, ideally in a corporate environment
Proven ability to handle challenging, rapid-response user support
Proven ability to balance, prioritize and organize multiple tasks
High school diploma (required)

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • 8 hour shift

Application Question(s):

  • Best number to reach you?
  • Tax Term: Are you amenable to work on W2?
  • Would you be available for $18-$20 hourly pay rate?
  • Total years of deskside support experience?
  • Are you willing to attend the on-site training on September 6 - 8 at Midland, MI?
  • Can you start on September 6, 2022?
  • Please send an updated copy of your resume -
  • Best time to call you? Please provide 3 slots so we can call you as soon as possible

Work Location: Remote


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