Director of Product Operations

Published date Posted on Indeed on Jun 09, 2022 (66 d ago)

Categories score:
customer-support (1) custom+support (1)
Product Operations plays a critical role in the product life-cycle at Meta, from ideation, to development, launch, growth, help, and support. The team partners closely with product, engineering, marketing, and global ops teams to amplify the user and ensure that every product experience is safe, reliable, and supported at scale. Meta is looking for an experienced leader to lead our global Product Operations team. The Director of Product Operations is a critical role to accomplishing the company-wide mission to improve product experience and connect our users. This individual will assume global leadership responsibilities in developing a leadership team of managers and enabling our global team of specialists to execute on ambitious goals. This leader will drive cross-functional partnerships with product, engineering, and operations to improve the quality of our products and efficiency and scalability of our operations. Candidates will have strong judgment and a passion for improving the product experience for our global community of 3 billion+ users. Vision, flexibility, operational rigor and the ability to lead through change are essential.


Director of Product Operations Responsibilities:

  • Management of a large team of full time specialists to deliver on critical elements of Meta’s Product Quality program (including friendly user testing and external bug detection)
  • Engaging with product stakeholders to manage demand and further optimize the quality program for their respective Product teams
  • Managing a large contingent workforce for bug triaging and routing to engineering, including SLA’s, quality and capacity management
  • Working in close collaboration with partners upstream and downstream to drive continuous improvement within and across the customer experience lifecycle
  • Managing the "Voice of the Community" Report for Meta leadership



Minimum Qualifications:

  • Proven track record of leadership with 15+ years experience in corporate or product operations
  • 10+ years of people management experience, including 5+ years experience managing managers and a global team
  • Bachelor’s degree in operations management OR 12+ years’ experience working across product management and software engineering teams



Preferred Qualifications:

  • MS or MBA preferred
  • Experience in bringing products from concept through the product life-cycle
  • Experience in leading large teams (100+) and global operations to scale
  • Experience working collaboratively with product and engineering leaders, and experience working across multiple functions
  • Team-builder and experienced people manager
  • Experience working in a Customer Support or Customer Experience function would be ideal
  • Experience leading ambiguous and less defined environments
  • Experience managing remote teams and contingent workforces
  • Experience working with Meta products is desirable but not required





Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

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