Senior Program Manager, Customer Packaging Experience

Published date Posted on Indeed on Aug 27, 2022 (29 d ago)

Categories score:
data-mining (1) data>analysi (1)
sql (1) sql (1)
  • 5+ years of experience in program or project management
  • Experience using data and metrics to drive improvements
  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership

  • Bachelor’s degree in Business, Supply Chain Management, Materials Science, Mechanical Engineering, or related engineering or chemical/physics field
  • 5+ years of program management experience
  • Exceptional interpersonal and technical communication skills, both written and verbal
  • Strong cross-functional stakeholder engagement skills
  • Structured thinking and problem solving ability
  • Analytical skills: Statistics, Data analysis
  • Experience aligning non-technical and technical resources through project management.

Job summary
Are you motivated to drive significant packaging waste reduction efforts across Amazon’s global organization? We're looking for an experienced, driven, analytical, and creative Senior Program Manager to drive e-commerce packaging strategy and operations integration for our Customer Packaging Experience (CPEX) team.

This Senior PM will manage a portfolio of initiatives and be responsible for developing and scaling sustainable e-commerce packaging standards, solutions, reporting, and tools. Their sphere of influence requires working cross-functionally across several internal stakeholder groups. Their functional expertise will center around what products go through in Inbound Crossdocks (IXD) and how we package and fulfill those products from Traditional Sortable and Sub-Same-Day Fulfillment Centers (TSSL & SSD FC).

To be successful, the Senior PM will need excellent communication skills, ownership, and command over data. It will require boots-on-ground visits to deeply understand operations and earn stakeholder trust. In CPEX, we interface with core Operations, Amazon Robotics, Fulfillment Engineering, Finance, Procurement and Data Science teams to identify solutions which eliminate waste, reduce damages, and drive significant savings for Amazon and our customers.

In addition, this opportunity requires excellent troubleshooting, problem solving, and the ability to succeed in a fast-paced environment. The ideal candidate is motivated, agile, adept at managing competing priorities, with strong time management and project management skills.

Key job responsibilities
§ Manage packaging programs that impact our associates in Inbound-Crossdock (IXD), Traditional Sortable FCs (TSSL FC) and Sub-Same-Day fullfillment centers (SSD FC).
§ Travel 50% of the time, generating on-the-ground conversations, insights, and regional improvements
§ Design, implement, and support metrics for the program
§ Collaborate with BI/Data Engineering teams to drive the collection of new data and the refinement of existing data sources to continually improve quality
§ Review information from multiple sources to confirm data integrity
§ Provide clear and timely reporting of key performance metrics across internal & external stakeholders
§ Drive meaningful sustainability discussions to the forefront of operational leaders to model the Leadership Principal "Success and Scale Bring Broad Responsibility"

  • Master’s degree in Business, Supply Chain Management, Materials Science, Mechanical Engineering, or related engineering or chemical/physics field
  • Experience with SQL
  • Passion for sustainability
  • Experience with experimentation and network rollouts
  • Prior experience with packaging, operations supply chain projects
  • Boots-on-ground operations experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.

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