Product Manager, Kustomer

Published date Posted on Indeed on Jun 21, 2022 (52 d ago)

Categories score:
digital-marketing (2) product>marketing (2)
testing (1) qa (1)
sql (1) sql (1)
customer-support (1) custom+support (1)
design (0.5) user>experience (0.5)
Kustomer – now part of Meta – helps businesses grow by delivering exceptional customer service via phone, email, chat, text, social, messaging and more. As a SaaS solution, Kustomer enables fast, personalized, and efficient customer and agent experiences using complete customer visibility, seamless omnichannel conversations, intelligent automation and easy, no-code customization to adapt to change.Kustomer’s Chat Team owns the Web and Mobile SDKs used by millions of people every month around the world. The mission of the team is to build the best chat messaging product in the market that enables businesses to quickly and efficiently resolve customer inquiries. As a Product Manager on the Chat team, you will be part of organizing feedback from our customers, our marketing, our sales, and our customer experience departments into a clear, well-defined product roadmap for our design and engineering teams to execute on.As a Product Manager on the Chat squad, you will work with your team and external stakeholders to ensure that the squad is set up for success and delivers impactful, measurable results, while facilitating continuous learning and improvement. You will participate in strategic discussions, and set an example for your team in building strong relationships within our Product, Business and Engineering teams.


Product Manager, Kustomer Responsibilities:

  • Understanding business needs and creating insightful analysis helping product and business teams to make the right decisions regarding current and new products.
  • Collaborating with and coordinating efforts across functions and teams, including Engineering, Design, QA, Client Services, and Product Marketing.
  • Own the planning of sprints, and delivery of the product backlog by defining user stories and acceptance criteria.
  • Advocating for the customer and their needs, understanding the product gaps and developing plans to make our customers’ lives easier when contacting a business.
  • Measuring product efficacy by optimizing data gathering strategies to make data driven decisions against our roadmap.
  • Research, troubleshoot, diagnose, and recommend solutions to complex business and technical problems.
  • Define KPIs, OKRs and conduct in-depth analyses of the impact of business decisions.
  • This position may involve handling sensitive personal data.



Minimum Qualifications:

  • 5+ years experience in a product manager role working within a SaaS product organization.
  • Experience in a Product Manager role and you know the challenges of managing multiple groups and personalities.
  • Expertise in Excel or Google Sheets and have worked with SQL.
  • Experience working toward clearly defined goals and solutions.
  • Experience making decisions with an eye for elegant design.
  • Experience with a customer first approach.
  • Experience working with very technical/developer focused topics and dealing with developers as your end user.
  • Experience being responsible for multiple large projects.
  • Expertise in your communication and can articulate complex technical concepts to people of different backgrounds.
  • Experience learning, always seeking out the latest technologies and market trends.



Preferred Qualifications:

  • Experience with native mobile applications.
  • Experience with the domain knowledge of Customer Experience/Customer Support/CRM.
  • Experience with messaging landscapes.





Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

Let us know

Help us maintain the quality of jobs posted on RemoteTechJobs and let us know if:

Loading...
Success
Error on reporting

Related jobs

About LumenLumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for.

Client Solution Architects Client Solution Architects... |
Today

CSA+Capstone is currently seeking an Operations Planning Analyst to support the IT management of the Navy C4I Suite program in support of Commander, Navy Installations Command (CNIC), Shore Emergency Operations Center (SEOC), located in Washington, DC..

Galvion Active Systems designs and manufactures dynamic energy and data management solutions for the modern battlefield. Operations today depend on more charged equipment than ever before, and soldier efficiency and mobility are vital to mission success..

Vista Higher Learning Vista Higher Learning |
Today

WHO ARE YOU? A collaborative and strategic visionary looking to put their project management and technical skills to work in order to reach the program’s full potential and organization’s goals.WHO ARE WE? We are passionate, lifelong learners, and creative.

Meet MacStadium. We build cloud solutions to simplify Mac for business. We actively participate in and influence the Apple ecosystem in a cool way and have been a part of it since day one. Developers and end users at leading tech companies, big enterprises,.

More jobs by this company

Are you interested in solving complex problems that are geared towards improving the privacy of people using Meta's family of apps? Do you have an adversarial mindset and are excited about investigating and analyzing potential threats? Come join us at.

Reality Labs Research (RLR) brings together a world-class, cross-discipline R&D team with the shared goal of developing the next generation of augmented reality (AR) and virtual reality (VR) technologies. Our research focuses on developing comprehensive.

Enterprise Products is seeking a technical, process & detail-oriented Application Manager to lead and manage the Access Management process, including administrator responsibilities for Oracle Fusion Risk Cloud and our proprietary custom developed Access.

Community Product Operations' focus is on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. Those who join our teams.

Come invent the future. At Reality Labs, software development is vital to turbocharging our scientific explorations and generating viable paths to the consumer products people will use for decades to come — products that will change how the world engages.

Every month, billions of people access Meta products using mobile devices from across the world. Our mobile teams constantly push the boundaries of the user experience across all our apps, including Facebook, Instagram, WhatsApp, Messenger, and more,.

The Legal Central Services data engineering team is responsible for building solutions to solve complex problems related to compliance, security & investigations, intellectual property, and more. We are looking for a Data Engineering Manager to lead.

Meta is looking for a Network Production Engineer with experience in networking, systems, tooling, and automation to join the Network Infra team. This team is responsible for deploying and managing one of the world’s largest, most complex, and robust.

Data Analysts drive how the UX Research function is powered at Meta by empowering Research leaders to integrate business data into their daily decisions as well as longer-term investments. The Data Analyst role in the Research Operations Insights team.

Compliance is focused on ensuring that the platforms and communities we support remain safe and secure from all forms of harm. Regulated payments is a core area of support and our small and global team operates compliance programs across Transaction.

Meta Reality Labs' mission is to give people the tools to feel connected anytime, anywhere. We create new, category-defining consumer hardware and software that are immersive, social, and increase the depth of people's connections. The team is a diverse.

Enterprise Engineering Engagement delivers internal end-user technical support that drives productivity at Facebook. We are a dynamic, diverse and globally dispersed team of IT professionals. Our mission is to unlock every individual’s productivity and.

Meta’s Network Security team is seeking an experienced engineer to help secure the infrastructure that connects over a billion users. You will be responsible for building, implementing and operationally supporting network security efforts throughout.

Meta is in search of the world’s most creative and experienced engineering leaders. We embrace entrepreneurs as well as those who come from more established organizations. Software Engineering Managers are clearly characterized by progressive technical.

The Integrity and Risk Launches team is part of Meta’s Global Operations Customer & Product Operations team that provides a suite of services as our Product Management, Engineering, Policy, and Operations partners design new product solutions. The new.

Meta is looking for a Storage Engineer that is passionate about technology, solving complex business challenges, and ready to reimagine how storage services can be designed and delivered. The ideal candidate will have experience supporting infrastructure.

Reality Labs at Meta is building products that make it easier for people to connect with the ones they love most, enjoy top notch wire-free VR, and push the future of computing platforms. We are a team of world-class experts developing and shipping products.

Meta’s Net Zero team drives sustainability strategy, programs and engagement across the company and with our partners. We seek an experienced Program Manager to lead a portfolio of greenhouse gas (GHG) reduction projects as part of Meta’s goal to reach.

Want to work on front page news issues? Excited about solving new problems at an unheard-of scale? Our Legal Technology Solutions team (LTS) is a team that is passionate about working with cross-functional teams to improve their operational efficiency.

Production Engineers at Facebook are hybrid software/systems engineers who ensure that Facebook's services run smoothly and have the capacity for future growth. They are embedded in every one of Facebook's product and infrastructure teams and are core.