Application Support Engineer (Remote)

Published date Posted on Indeed on Aug 26, 2022 (39 d ago)

Categories score:
sql (3) sql (2) oracle (1)
customer-support (2) custom+support (2)

Are you eager to learn new diverse software and technologies? Would you like a flexible remote work location within the United States? Are you looking for a stimulating and challenging career where your Customer Service and Technical knowledge can be leveraged to assist, train, and improve business processes for customers? Do you have excellent communication skills and love working to resolve problems?

Insite360 has focused on reducing the cost of procuring and managing fuel for retail, fleet, and transportation companies through innovative, technology-based solutions. We are committed to deliver measurable value to our customers and to continually expand that value through improvements to our solutions and processes. These improvements are enabled by our highly motivated team of industry and solution experts collaborating in an environment of teamwork, empowerment, and accountability.

We are currently seeking an energetic, self-motivated Application Support Engineer to join our Customer Support team! Our Support Engineers are highly engaged with strong analytical skills and a relentless commitment to providing exceptional Customer Service in a fast-paced, team environment. Our ideal Application Support Engineer candidate will have a background in the fuel industry, Oracle SQL troubleshooting experience, and a passion for solving customer problems.

  • Debug application issues and provide quick workarounds to bring systems ops normal
  • Resolution of customers reported incidents
  • Understand how customers use the applications and enhance product based on the voice of the customer
  • Expand your knowledge in the Fuel Industry Supply Chain
  • Strong SQL experience
  • Software/Application support experience
  • Experience in a customer support role where tracking and reporting issues and status of resolution were involved
  • Experience supporting or using Fuel Management Software, including Inventory Management and Financial Management preferred
  • Experience in ATG Polling, Forecasting, dispatching, and reconciliation preferred

Bachelor’s Degree or related experience in Information Technology, Computer Science, Information Systems, or similar field preferred

Insite360 is committed to delivering its cloud-based solutions through a Software as a Service (SaaS) model that provides retailers remote access, visibility, and control of their Tank Gauges, Fuel Dispensers, and Point of Sale. We are automating all aspects of the fuel management process to increase efficiency, lower costs and prevent loss in the fueling and retail operations. We strive to improve uptime and customer experience.
We thrive on passion and innovation and are looking for great people, with great ideas, who want to create the next big thing. We want individuals to push limits, look outside the box and think the unthinkable.


#LI-HAZEL

Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our five operating companies—Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, and Hennessy Industries—are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier’s pioneering solutions advance safety, security, efficiency, and environmental compliance worldwide.


Energized by our shared purpose and values, we have a strong culture shaped by a deep organization-wide commitment to inclusion, diversity, and equity (ID&E) and corporate responsibility. Eight vibrant global employee resource groups serve as powerful focal points for connection, community, and advocacy, and we actively support community causes through Vontier Cares. We offer flexible remote and in-person, open-space work options.

The Vontier Business System (VBS), our engine for success and our competitive advantage, powers every aspect of our business performance through a continuous improvement mindset. As we look to the future, we will continue to evolve VBS to prepare our teams for new challenges and opportunities, and to stay on the forefront of changing technologies through fast iteration and focused experimentation. To learn more about us visit: www.vontier.com.

Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth, and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law.

"Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."

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