Collections Manager

Published date Posted on RemotiveIO on Nov 21, 2022 (11 d ago)

Categories score:
vr-ar (2) =AR (2)
customer-support (1) custom+support (1)
We are looking for a Collections Manager who loves working with people and is passionate about the value of ongoing process improvement. You are detail-oriented, organized, and able to work independently in a fast-paced environment.

Reporting to the Senior Director of Accounting, the Collections Manager will work closely with our internal and external partners to support our collections efforts. As the Collections Manager at Olo, you will develop a strong working relationship with our customer support team and our customers to provide an excellent customer experience regarding collections.

You can work remotely from anywhere in the U.S. or at Olos headquarters in NYC.

What You'll Do
  • Monitor the AR aging and conduct outreach to outstanding accounts.
  • Lead managing the day-to-day collections efforts.
  • Foster professional relationships with customers to promote an increase in response and collection rates.
  • Promptly handle all external and internal communication regarding collections.
  • Identify issues that cause delays in payment and work with internal/external stakeholders to implement solutions.
  • Help design, improve, and implement the collections process.
  • Work with the Customer Success team to coordinate outreach efforts and develop strategies to maximize the effectiveness of collections activities.
  • Work with other departments and outsourced vendors to drive collection efforts.
  • Prepare weekly credit and collections analysis reports and provide regular updates to management.
  • Prepare monthly AR reserve analysis.
  • Support payment application and billing.
  • Support management on ad-hoc analysis and projects as needed.

What We'll Expect From You
  • 4 or more years of collections experience in a B2B setting.
  • Strong experience with MS Excel, PowerPoint, and Word.
  • Accounting experience in a Software as a Service environment.
  • High level of familiarity with Intacct, Braintree, and Salesforce.
About Olo

Olo is a leading on-demand commerce platform powering the restaurant industrys digital transformation. Millions of orders per day run on Olos enterprise SaaS engine, enabling brands to maximize the convergence of digital and brick-and-mortar operations. The Olo platform provides the infrastructure to capture demand and manage consumer orders from every channel. With integrations to over 100 technology partners, Olo customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market. Over 500 restaurant brands use Olo to grow digital sales, maximize profitability, and preserve direct consumer relationships. Learn more at

Olo's headquarters is located on the 82nd floor of One World Trade Center. In addition to our NYC cohort, over 75% of our team works remotely across the U.S. We offer great benefits, such as 20 days of Paid Time Off, fully paid health, dental and vision care premiums, a 401k match, company equity, a generous parental leave plan, and perks like team events. Check out our culture map:

Our best estimate of the compensation range for this opportunity is $95K - 110K annually, depending on the experience you bring and your location. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

We encourage you to apply!

We value diversity. At Olo, we know a diverse and inclusive team not only makes our products better, but our workplace better. Many groups are underrepresented across the tech sector and we are committed to doing our part to move the needle.

Olo is an equal opportunity employer and diversity is valued at our company. All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.

If you like what you read, hear, and/or know about Olo, and want to be a part of our team, please do not hesitate to apply! We are excited to hear from you!

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